Thank you for your purchase. We hope you are happy with your purchase. However. if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Start Return Process

If you are not happy with our product or receive a defective piece click on the button below to start the return process.

Contact Info

If you’ve any issue or have any queries for our sales team feel free to contact on mail or phone

Step 1

select the item you want to return

Step 2

Print your return form and label.

Step 3

Package your item & label it.

Step 4

Ship item to our warehouse


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase. and mail your return to the following address:

  1. Felix Fit LLC
  2. Attn: Returns RMA #
  3. 26 Broadway suite 934  New York, NY 10004 United States


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products. please contact us at the customer service number
below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:

  1. +1 (917) 920-9404

Return Form

Please fill out the form below to start the return process. Please Note all required fields are marked with red {*}. If you’ve any issue fill out the form please call us at +1 (917) 920-9404